Refund policy

Right of withdrawal: 30 days You have 30 days from the day you receive your order to return a product, without giving a reason.

How to return

1. Email info@wearemammas.com with your order number and the products you want to return (or use the form below).
2. We send you the return instructions.
3. Send the products back within 14 days of your request, in their original condition.

You pay the return shipping costs. Return address: Femcare Segment SL, Av. Cervera 29, 25300 Tàrrega (Lleida), Spain.

Refund We refund you within 14 days of your request, to the payment method you used, including standard delivery costs. We may hold the refund until we receive the products or proof that you have sent them.

Hygiene exception The right of withdrawal does not apply to sealed products that were unsealed after delivery and cannot be returned for health or hygiene reasons: postpartum underwear and pads, opened cosmetics and intimate-care products, milk collectors, etc. (Article 16 of Directive 2011/83/EU).

Faulty, damaged or incomplete order Email info@wearemammas.com with your order number and photos of the product. We offer a replacement or a refund, and we pay the return costs.

Legal guarantee All our products carry the legal guarantee of conformity set by the law of your country of residence: at least 2 years from delivery in the European Union (3 years in Spain).

Withdrawal form To Femcare Segment SL, Rambla de Catalunya 3, 1º, 08008 Barcelona, Spain – info@wearemammas.com: I hereby give notice that I withdraw from my contract of sale of the following products:

• Order number:
• Ordered on / received on:
• Name and address:
• Date: